For appointments and to purchase Gift Vouchers:-
Our office hours are Mon - Sat 9.00am - 5.00pm
Our Salons are open 7 days a week until 7.00pm
Note - pre-booking is required for appointments after 6.00pm
Telephone: 0845 880 3080
Mobile: 07798 708 529
Out of hours you can email firstname.lastname@example.org and we will get back to you to arrange your appointment or Gift Voucher.
We can also issue your Gift Voucher by email if you prefer.
"My daughter treated me to a spa day here last Friday as a birthday treat. I cannot recommend it highly enough. We had a wonderful day, our beauty treatments were excellent in a calming and chilled atmosphere. We had lunch outside (all included in the price). It was a lovely sunny day and we were able to enjoy the beautiful setting of this hotel. Lunch was excellent and we were given five star treatment. We used the pool and sauna and had the place to ourselves. I will definitely be returning, all the staff were extremely helpful, and our lady who gave us our treatments in the spa was wonderful (unfortunately we forgot to ask her name!) Thank you so much for a lovely day." Tracey Jane
"Just a little note to thank you so much for organising all the pampering sessions on my behalf last weekend and a big thank you to Jo and Noemi for doing such a good job. We all had an excellent time and everybody has been in touch to say what a good time they had all had at such good value. Therefore many thanks and hope to see you again." Elerie
"I would like to thank the young lady who gave me a full body massage on Saturday 25th January at the Queens, Chester, for the wonderful work she did on my leg. I omitted to advise her that i had no feeling in it since an operation 5 years ago as i presumed it was nerve damage and was used to it being numb. I noticed she could tell while massaging the back of my knee that things were not quite right and she worked on the problem. The result being that i now have full use of my leg again, can wiggle my toes and my skin now has feeling! What a wonderful Birthday present I had that day. May you please pass on my thanks and perhaps forward me her name so i can send a 'Thank You' card." Gwen
"Thanks Jo for a wonderful relaxing massage the night before my wedding and for making me look beautiful on my wedding day! My make up was flawless and stayed perfect all day and night. My maid of honour and I enjoyed your company and I look forward to seeing you again soon for more amazing treatments." Sarah
"I just wanted to say such a massive thank you for this weekend. It was so lovely and I really appreciate all the work and planning you and Jo and everyone put into the party. I think we'll definitely be booking some wedding treatments with you shortly as everyone loved it! Thanks again." Sarah (on behalf of everyone)
"My wife had a neck, back and shoulders massage at the spa - it was 'fabulous' " Trip Advisor
"I just wanted to say a huge thank you to you and your team for all of your help with our hair and make-up for my wedding on the 12th July. We all had such a good time getting ready and were so pleased with outcome." Zoe
"Just back from weekend away at Llyndir Hall Hotel. Felt I had to say a huge thank you to all the staff who without exception were brilliant. Spa was wonderful, plenty of time and did not feel hurried in any way."
"My boyfriend surprised me with a night’s stay at the Abode for my birthday. The day was truly amazing. The spa treatments were perfect and the food was incredible."
"Kate was a joy. Had great treatments and went home to feel chilled and relaxed. Slept sooo well thanks guys will go to her every month." Karen
"I had booked manicures for my friend and I in the "Secret Sanctuary" and this was a really pleasurable experience - the 2 girls who did our manicures were really friendly and welcoming and we would definitely book further treatments there." Trip Advisor
"Just a quick note to offer my thanks for arranging my spa appointment. We both thoroughly enjoyed our treatments & would love to do it again soon!" Suzie
"...dropping you a line to thank you for the superb service you provided when I went to Chester races a couple of weeks ago. Jo and Sian really looked after me and I felt a million dollars!!" Maureen
"Please could you thank the girls for me. My daughter & I felt very relaxed after our treatments, so much so she fell sound asleep when we got back to the room!" Liz
"...I especially wanted to thank you Jill, for arranging the beauty treatments with Victoria and Charlie. We were all very pleased with our treatments, the knowledge and training they have and the professional manner in which they carried out their work. The manicure and pedicure treatment was thorough and made us all feel well looked after...some of the women in our 11 also organise trips and weekends away for different groups which they are part of and Secret Sanctuary and the Queen Hotel have just gone to the top of the list." Chris
"I got married at the Queen Hotel in April, the day before the wedding all the ladies from my bridal party had a girly afternoon in the Secret Sanctuary gossiping, drinking champagne and having our nails done by Jo and her team ready for the big day. The team gave great professional advice and were so friendly, it was the perfect way to relax before the wedding. I had my hair done by Robert, who was fantastic; a real bridal hair expert! Thank you all for helping make the day so great!" Sarah
"The gym was great and the I made use of the spa with a fab massage." Trip Advisor
"I want to thank you so much for the treatment I received yesterday it was lovely and your therapist Kate was really sensitive to my needs and a great therapist to boot." Emily, Teacher of Holistic Therapies
"If you are thinking of using the spa then the staff were brilliant and actually moved the spa into a private suite so that we could all enjoy the experience together - absolutely first class customer service from the minute we arrived to the minute we left." Trip Advisor
"Great location, wonderful room. Excellent staff who were so helpful, Spa service which was also wonderful. Outstanding food. Cannot speak highly enough of the Queen, especially the Kings Suites" (Booking.com)
"...you were fantastic, making me feel calm and we had fun, you were great with my family also and I really appreciated it. Everyone always says it was one of the best weddings they have been to and you helped with that by making me and the bridesmaids beautiful and relaxed" Jennie
"Well we had a fabulous weekend which started with our brilliant pamper session with your girls. Thanks so much for making it a great start to the weekend and please pass on our thanks to the staff who did a great job" Dawn
"I wanted to thank you very much for doing my wedding make-up 2 weeks ago! I was very pleased with it, and it looked flawless the whole day! Also, can you please pass on my thanks to Michelle who did my hair – again, this was staying in place the whole day" AC
" I highly recommend Jo and her team from The Secret Sanctuary. Their professionalism and attention to detail was admirable. I have had most treatments that were all first class and Jo and the team made my friends and I look fabulous for many special occasions. I would go no where else!" Suzanne
"Jo helped to make our wedding day truly perfect. She gave me a flawless, natural look which was exactly what I was looking for and I was complimented on my make up throughout the day. Jo was also a joy to work with and put me at great ease during the trial and on the big day. I couldn't recommend her highly enough." Liz
"Just wanted to say thank you to yourself and Robert for making my daughter's wedding day so special by making myself and my grandchildren look gorgeous. Hope everything goes well for you in the future take care" Karen
"I just wanted to drop you a quick message to let you know how much we thoroughly enjoyed our treatments on Saturday. We felt totally looked after, and the ladies doing the treatments were so helpful and thoughtful about my pregnancy and making sure that I was comfortable. I will be recommending you to my friends" Georgina
"A last minute phone call just days before my wedding to the Secret Sanctuary resulted in the best customer service I have ever had!! A make up artist and hairdresser magically appeared in my room at ABode Chester and whisked my daughter and I up into the world of wedding day bliss of curls glitter gloss and smiles, beautiful results and compliments throughout the day made me the happiest bride ever. You all made my day!" Julietta
"I have stayed at the ABode Chester several times over the last few months and can honestly say that this is one of the best hotels I've stayed in …………the one thing that made my trip super relaxing was the Secret Sanctuary salon located in the hotel. I had many treatments during my stays and every single one was out of this world! Best massage and facial I've ever had - Jo the lady in charge of the Secret Sanctuary is a lovely lady and looked after me very well - she has magic hands without a doubt!"
"This afternoon I had my second Body Wrap which was amazing – much more relaxed this time, and it was fab! I feel so much better mentally and physically. Jo is brilliant – feel fantastic from my head to my toes – literally!" Alison
"Had a fab afternoon of pampering at Secret Sanctuary in ABode Chester. Was utterly lovely. Will be back for more soon xxx" Liz on Twitter
"My husband and I went for treatments at the new Secret Sanctuary in the Abode Hotel, Chester. The venue was wonderful, calm and relaxing. The service was both attentive and personal. I had a full body massage which was expertly done by my Therapist, Jo. My husband had a facial and a male manicure. He commented that both treatments were excellent and that he would be back again soon. I would highly recommend the Secret Sanctuary at the Abode to anyone looking for professional treatments in a relaxed, stylish and friendly
"The lady who did the massage was so lovely, she made me feel very welcome and at ease. I will be visiting again." LS
"The reception staff were lovely, the door man was very friendly, the housekeeping staff surprised me with their cheery manner on a Sunday morning. A young man from housekeeping even offered to carry my bag down the stairs whilst I was waiting for the lift on check out.
The young lady in the Secret Sanctuary spa gave me the best massage I’ve had for a long time and I couldn’t thank her enough for removing some knots." Trip Advisor
"The lady who did the massage was so lovely, she made me feel very welcome and at ease. I will be visiting again – D"
Fab Weekend Away!
"I booked the Queens for a birthday weekend / Remembrance Day weekend, and it was fabulous! The staff were all so lovely, we were upgraded to the Kings Suite which was very nice, small room, but beautifully decorated!
... the Concierge and bar staff were wonderful, suggesting lists of restaurants for the evening and were really welcoming, the bar is very cozy for such a large hotel... could easily have stayed in there all night long!!
We also had treatments at the Secret Spa, and can highly recommend Jo, she was lovely, my nails are beautiful! .. all round great trip! :D"
"Thanks again for fabulous service." Ann
"I often come into the Salon stressed and somehow walk out feeling very calm and ready to fight the world again!" Abi Smith
"The staff at the Queen Hotel were very friendly and helpful. Especially the consierge at the front desk. Jo in The secret Sanctuary was lovely and told us the best places to visit during our stay. The room was gorgeous with very comfy beds"
"Just to let you know the treatment was fabulous! Jo was attentive to my requirements and I had possibly the best neck, back and shoulder massage ever Thanks....coming back again next year!" KC
"I wanted to thank you for the pedicure and my fab back massages was in heaven for the rest of the weekend lovvved it !!!!!!!!!", JM
"I just want to say a massive thank you to you and to Jo and Cherie for what was a very successful and extremely enjoyable day", Helen W – Aaron and Partners, Chester
"Thanks very much for everything .....Saturday was brilliant, please say thanks to Jo and the other lady as well. We really enjoyed it and my Mum wants to come again", Michelle
"We have just finished all our treatments! I would just like to say a great big thank you on behalf of our group of ten! We are all totally chilled and set for a lovely relaxing evening meal! Your two girls were fantastic – we couldn’t thank them enough – it’s made Sarah’s hen weekend so special and we look forward to coming again. Many thanks." Dawn
"I just want to say a BIG thank you for doing my make up on Saturday night for Eve’s party. I really liked the look you did for me, the colours you used went really well with my dress", Kate
"I had a fantastic time at The Queen Hotel and the treatments by Lynn were just fabulous. I would certainly book her again and recommend her and the hotel to all my friends!" Fflur
"I just wanted to take this opportunity to thank yourself, and Secret Sanctuary, for your participation throughout Chester Fashion Festival 2010. I would like to give special thanks to yourself, of course, but also to Olga and Katie who both did an absolutely excellent job on the make-up for all of their models at the various events. You were all an absolute joy to work with and our models looked amazing at each and every event that you took part in. It has been a pleasure to work with such a delightful group of ladies and I truly think that you all did an excellent and professional job", Eve
"I am really pleased with how the evening went, and will look to put on similar evenings in the near future. I greatly appreciate all the support you gave me, and for making the evening such a lovely, relaxing treat for all of the ladies", Catherine
"Thank you so much for doing my Wedding Make up it was absolutely perfect. I felt like a Princess all day", Carrie
"After spending a great deal of time looking for the right Makeup Artist I was taken aback by Jo's professionalism on the phone and her immediate enthusiasm to try my ideas for my wedding in April 2010. Jo was accommodating with her appointment dates and spent quality time with me establishing what look I wanted to achieve. Her input and opinions were invaluable as she knew what worked with both outside and camera lighting. I wanted something a little different and she came up with the most amazing look that made me feel so beautiful and lasted the length of the whole occasion. I wouldn't have achieved my confidence for my wedding day if it hadn't of been for the makeup and Jo's professionalism", Rach
"Thank you for a truly relaxing and very special evening. It was so nice to have a 'Pamper evening' in the comfort of my daughter's home, which was especially nice for granny too. Everything was perfect, from the relaxing music, the lovely scents and exotic products and of course the wonderful facials and manicures which made both granny and I feel 10 years younger and set the scene for what turned out to be a great birthday weekend", Valerie Brook
"My mirror this morning says I am the Fairest in The Land! What a treat and a half - thank you so much!", June C-P
"I can highly recommend the pedicure!! I must have liked it because I went back for more. It's soooo much more than just having your toenails made pretty - though it's that too! Think of the most relaxing thing you've ever experienced and double it - at least! After being cleansed, exfoliated, massaged, moisturised, clipped, filed and painted I'd go so far as to lend Jo my own promotional saying 'walk in...float out'. Go for it!", Jan D
"Thank you so much for being here and making my wedding day so special", Josephine
"Brilliant - we had a Tea and Treat at the Queen Hotel - the tea was great and the pamper treatments after it wonderful - so relaxing - best Birthday i've had! Also have had facials, manicure and make up for a special occasion since. Really great, no travel but all the benefits.",
Trip Advisor Testimonials
“Massage treatments in the Secret Sanctuary were great, staff made us feel very comfortable and relaxed” Trip Advisor
"Lovely knowledgeable and passionate about her work. The therapist was fab!!" Trip Advisor
"Had the most relaxing luxurious weekend at The Queen Hotel, also enjoyed a fabulous spa treatment at The Secret Sanctuary by Jo who was an excellent beauty therapist would definitely recommend her. The atmosphere was lovely as there was a few weddings going on and the food was out of this world. All staff friendly, smart and professional don't think I've been this impressed for a while!" Trip Advisor
"Good tip, try Sanctuary Spa at hotel. Great massage!!!" Trip Advisor, 27 May 2011
"Secret Sanctuary is to be recommended. Our party had a pedicure, facials and massages, all of which were heavenly." Trip Advisor, 29 May 2011
“Great Hotel with excellent Spa treatments” I had a neck and back massage which was wonderful and reasonably priced. My daughter had a pedicure and massage which she thoroughly enjoyed. I would recommend your try any of these treatments during your stay.... . I think this hotel was reasonably priced with great breakfasts and Spa treatments. I definitely would stay here again and look forward to going back at the end of the year." Trip Advisor
"I was also treated to a treatment in the Spa and chose the Indian Head Massage. It was out of this world and I walked out feeling I was floating on air." Trip Advisor
Our beautiful Gift Vouchers can be redeemed against any of The Secret Sanctuary’s Treatments.
Starting from £20 – they are a real alternative to flowers or chocolates and what better way to please someone than giving them their own choice of these wonderful, relaxing and rejuvenating treatments.
Simply telephone us on 0845 880 3080
Email email@example.com – tell us what you want and we will contact you without delay. We can email your gift voucher if you so wish.
Payments can be made over the telephone
…….it couldn’t be easier to make someone special very Happy!!